Terms and Conditions for Man With A Van Kensington

These Terms and Conditions set out the basis on which Man With A Van Kensington, including our man and van removal services, furniture transport, and general moving support, provides services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. These conditions are intended to create a clear understanding of what is included in the service, how bookings are handled, how payments operate, and what responsibilities apply to both parties.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With A Van Kensington name. References to “you” and “your” mean the customer, business client, tenant, landlord, or any person requesting the service on behalf of another party. These terms apply to domestic and commercial transport, single-item moves, collections, deliveries, and related moving tasks, unless a separate written agreement states otherwise.

By using our man with a van service, you confirm that you are at least 18 years old and have the legal authority to enter into a binding contract. If you are booking on behalf of another person or a company, you confirm that you are authorised to do so and that all information supplied to us is accurate and complete. We reserve the right to decline or cancel any booking where the information provided is incomplete, misleading, unlawful, or inconsistent with the safe delivery of the service.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made through telephone, email, online form, or any other communication method we make available. When requesting a quote for a man with a van Kensington service, you should provide as much detail as possible, including the collection and delivery addresses, access conditions, item descriptions, estimated volume, floor level, parking restrictions, timing preferences, and any special handling requirements. Quotes are based on the information supplied at the time of enquiry and may change if the actual job differs from that description.

After reviewing your request, we may issue an estimate or fixed price, depending on the service type and the information available. A quote is not confirmed until you accept it and we acknowledge the booking. Acceptance may occur by email, text, written confirmation, or verbal agreement followed by our confirmation. We may require a deposit, pre-authorisation, or full payment in advance before reserving a time slot. If a deposit is requested, the booking is not secured until the required amount has been received in cleared funds.

When the move begins, you must ensure that the work area is ready and safe, that items to be moved are identified, and that all necessary permissions for access, loading, parking, or lift use have been arranged. If delays arise because of missed access, incorrect addresses, congestion, unavailable parking, or waiting for keys, we may charge additional time at the applicable rate. Where the service involves dismantling, packing assistance, carrying items through narrow staircases, or other special handling, such tasks must be discussed in advance so that we can allocate the appropriate vehicle, staff, and time.

2. Payments, Charges, and Invoicing

Prices for our van and man service may be calculated using hourly rates, fixed quotes, mileage-based charges, or a combination of these methods. Any estimate provided before the job starts is based on the details available at that time and is not a guarantee unless expressly stated as a fixed price in writing. Additional charges may apply for waiting time, congestion, congestion-related delays, extra stops, handling of unusually heavy or awkward items, stair carries, parking charges, tolls, disposal fees, or any change to the original scope of work.

Unless stated otherwise, payment is due immediately upon completion of the service. We may accept bank transfer, card payment, or other agreed methods. We are not obliged to release goods, documentation, or completed items until payment has been received in full. If you are a business customer or acting on behalf of a company, you agree to pay within the period stated on the invoice. Any overdue amounts may be subject to interest and reasonable recovery costs, to the extent permitted by law. Prices are normally quoted exclusive of VAT unless we state otherwise.

Where a quote is based on an hourly rate, the minimum charge, travel time, and any part-hours will be calculated according to the booking conditions agreed in advance. Time may begin when our vehicle and crew arrive at the agreed collection point or when we commence loading, depending on the structure of the service. If you request changes during the job, such as additional collections, further delivery points, or extra labour, we reserve the right to revise the price accordingly. We will always aim to communicate such changes before the additional work is carried out, where reasonably possible.

3. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule your booking by giving us notice as early as possible. Cancellations made more than 48 hours before the scheduled start time may be eligible for a refund of any deposit, less reasonable administrative costs where applicable. Cancellations made within 48 hours of the appointment may result in the loss of the deposit or a cancellation charge. If the crew has already been dispatched, arrived on site, or commenced loading, you may be charged a fee reflecting the time, labour, and vehicle costs already incurred.

If you are not present at the agreed time and place, fail to provide access, or do not have the required goods ready for loading, the booking may be treated as a no-show. In such cases, we may wait for a reasonable period at our discretion, but any waiting time may be billed. If the job cannot proceed because of your failure to prepare, provide instructions, or secure access, we may terminate the booking and charge for the full or partial service rendered up to that point. This applies equally to household removals and man with a van Kensington bookings for deliveries or collections.

We may need to reschedule or cancel a booking due to vehicle breakdown, staff illness, severe weather, road closures, safety concerns, or events beyond our reasonable control. If this occurs, we will try to offer an alternative time or date. Where we must cancel and are unable to provide an alternative, any prepaid amount for the affected service will be refunded in full, but we will not be liable for any indirect loss resulting from the cancellation, except where liability cannot lawfully be excluded.

4. Customer Responsibilities

You are responsible for ensuring that all items presented for transport are properly packed, secured, and suitable for movement. Fragile goods should be packed with appropriate materials unless we have expressly agreed to pack them. You must notify us in advance if any item is valuable, fragile, oversized, heavy, hazardous, or likely to require specialist handling. We may refuse to move items that are unsafe, prohibited, or likely to cause damage to property, the vehicle, or persons.

You must also ensure that items you ask us to transport are legally owned by you or that you have the rightful authority to move them. Any item that is stolen, illegally held, counterfeit, or otherwise unlawful may be refused. We will not knowingly transport goods that breach UK law, customs rules, or transport safety requirements. You agree to indemnify us against losses arising from false information, unlawful instructions, or hidden defects in items that you ask us to move.

If you request our help with disassembly, reassembly, or placement of furniture, you accept that some items may not be suitable for repeated dismantling or may require specialist tools or expertise. We may decline to perform any task that we consider unsafe or likely to cause damage. Please note that our man and van removal services are designed for practical transport support and do not replace the responsibilities of manufacturers, installers, surveyors, or licensed tradespeople.

5. Liability and Insurance

We will use reasonable care and skill in providing our services. However, our liability is limited to losses directly caused by our negligence or breach of contract, subject to the limits described in these terms and to any non-excludable statutory rights you may have as a consumer. We do not accept liability for indirect, consequential, or economic losses such as loss of profit, loss of business opportunity, or loss of goodwill, except where such exclusion is not permitted by law.

We are not responsible for pre-existing damage, normal wear and tear, hidden defects, unsecured items, or damage caused by poor packing, unsuitable access, overloading, or instructions given by you or your representative. If you wish to make a claim for damage or loss, you must notify us as soon as reasonably possible and in any event within a reasonable time after the service has been completed. You should retain the damaged item, packaging, and any supporting evidence until the matter has been investigated.

Where we have agreed to carry high-value items, artworks, antiques, or specialist equipment, you may be asked to declare their value in advance and to arrange separate insurance if appropriate. Any insurance or liability cap applicable to the booking will be explained during quotation or confirmation where relevant. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. In all cases, the extent of any recovery will be assessed fairly and in line with the evidence available.

6. Waste Regulations and Disposal

Where our services include removal of waste, unwanted furniture, or household items for disposal, this will only be carried out in accordance with applicable UK waste law. We will not collect or dispose of controlled waste, hazardous waste, electrical waste, chemicals, asbestos, clinical waste, or any other item that requires a specialist licence or separate handling unless we have expressly agreed and are legally permitted to do so. You are responsible for telling us in advance about the nature of any waste so that we can confirm whether it may be accepted.

Any waste that we agree to remove will be transported to an authorised facility, transfer station, recycling centre, or other lawful disposal point. We may ask for a waste transfer note, booking reference, proof of origin, or other information required for compliance. If you leave items for disposal and later request their return after they have been transferred or processed, we may not be able to retrieve them. You remain responsible for ensuring that all items handed over for disposal are yours to dispose of and that no restricted materials are included without disclosure.

Fly-tipping, illegal dumping, and careless waste handling are serious offences. We will not participate in any activity that could breach environmental protection rules or duty-of-care requirements. If you instruct us to dispose of prohibited or undeclared items, we may refuse, suspend the booking, or report the matter where legally required. Any additional costs arising from contaminated loads, misdeclared items, or refusal by a disposal site may be passed on to you if they result from your failure to provide accurate information.

7. Service Standards, Delays, and Force Majeure

We aim to arrive within the agreed time window, but all arrival times are estimates unless specifically guaranteed in writing. Delays may arise from traffic, weather, loading difficulties, previous job overruns, parking restrictions, or circumstances outside our control. Where we anticipate a delay, we will make reasonable efforts to update you. A delay does not automatically entitle you to cancel unless the delay is unreasonable and not caused by events beyond our control.

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to fire, flood, extreme weather, industrial action, government restrictions, accidents, road closures, utility outages, public disorder, or supply chain disruption. In such cases, our obligations will be suspended for the period of the event. If the interruption continues for an extended period, either party may be entitled to cancel the affected booking without further liability, subject to any payment due for work already performed.

Our team may refuse to continue a job if conditions become unsafe, abusive, unlawful, or likely to cause damage. This includes situations where access is blocked, lifting risks are excessive, or the goods presented differ substantially from those agreed at booking. We will always seek a practical solution where possible, but safety, legality, and reasonable care will take priority over completion of the service.

8. Complaints and Disputes

If you are unhappy with any aspect of the service, you should tell us promptly so we have the opportunity to investigate and, where appropriate, put matters right. Complaints should include the booking date, the issue raised, and any supporting evidence. We will review the complaint in good faith and respond within a reasonable period. Any agreed remedy may include repair, replacement, partial refund, or other fair resolution depending on the circumstances and the legal position.

Nothing in this section affects your statutory rights as a consumer. If a dispute cannot be resolved informally, both parties agree to attempt to settle the matter through reasonable negotiation before commencing formal proceedings. Any failure by us to enforce a particular provision at a given time does not mean that the provision is waived or invalid. If any term is found to be unlawful or unenforceable, the remainder of the terms will continue in full force and effect to the extent permitted by law.

These terms should be read together with any written quote, booking confirmation, or service note issued for a particular job. If there is any inconsistency between these terms and a specific written agreement, the specific written agreement will prevail to the extent of that inconsistency. This helps ensure that each man with a van service is governed by clear, practical conditions that reflect the nature of the work agreed.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any matter that cannot be resolved amicably between the parties. If you are a consumer resident in another part of the UK, any mandatory consumer protection rights available to you under the law applicable to your contract will not be affected by this clause.

Man With A Van Kensington provides practical moving and transport support for domestic and commercial customers, and these terms are intended to balance flexibility with fairness. By booking our service, you acknowledge that moving operations involve physical handling, variable access conditions, and logistical constraints, and that both parties must cooperate to ensure the job is completed safely and efficiently. In using our man and van Kensington service, you agree to provide accurate information, make timely payment, and accept that lawful, reasonable limits apply to service delivery and liability.