Terms and Conditions for Man With A Van Kensington
These Terms and Conditions set out the basis on which Man With A Van Kensington provides moving, transport, collection and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all services unless otherwise agreed in writing. For clarity, references to we, us and our mean the service provider, while you and your mean the customer, hirer or any person acting on the customer’s behalf. These terms are intended to be fair, transparent and practical, and they should be read carefully before confirming a booking.
Our services may include loading, transport, unloading, furniture movement, light assembly, collection of items, disposal support and other agreed tasks associated with a move or delivery. A booking for Man With A Van Kensington does not create a guaranteed obligation to carry out work beyond the agreed scope, and any additional services must be confirmed in advance. Where a customer requests work that is outside the original agreement, we may revise the price, the timing or the method of service. Any verbal agreement must be consistent with the written booking confirmation to be enforceable.
These terms apply to domestic and commercial customers alike. Where the service involves business-to-business arrangements, nothing in these terms is intended to exclude rights that cannot lawfully be excluded. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. The language used here is deliberately general so that the terms can serve as a legal information page and remain suitable for a range of service requests without relying on highly specific local descriptions.
Booking Process
All bookings are subject to availability and acceptance by us. A booking request for a van and man service in Kensington may be made through our accepted communication channels, and the customer must provide accurate details including the collection and delivery addresses, access information, estimated load size, item descriptions, floor level, parking conditions and any special handling requirements. The price and timing we quote are based on the information supplied by the customer. If the information is incomplete or inaccurate, we may revise the quotation or decline the booking.
A booking is only confirmed once we have accepted the request and, where required, received any deposit or prepayment. Until confirmation is issued, no service slot is reserved. If the customer requests a specific time, we will make reasonable efforts to accommodate it, but arrival times are approximate unless a fixed slot has been expressly agreed. Delays may occur due to traffic, weather, access issues or preceding jobs. Man With A Van Kensington will not be responsible for consequential loss caused by reasonable operational delays.
The customer must ensure that all goods are properly prepared for transport. This includes securing fragile items, draining appliances where appropriate, disconnecting utilities if required, and removing items that should not be moved. We may refuse to handle items that are unsafe, prohibited, excessively heavy without prior arrangement, or likely to cause damage to property or risk of injury. If a customer asks us to move items that are later found to be unsuitable for transport, any resulting delay or extra charge may be passed on to the customer. Bookings may also be subject to access checks on the day of service.
Payments and Charges
Charges are based on the agreed quotation, hourly rate, fixed fee or a combination of both, depending on the nature of the service. Unless otherwise stated, prices may be subject to additional charges for waiting time, parking, congestion, extra labour, difficult access, stair carries, long carries, bulky items, packing materials, waste handling or changes requested after booking. Our quotation may be revised if the actual job differs materially from the information provided at the time of booking. Where pricing is based on time, the clock may start when the vehicle and crew arrive at the agreed collection point and may continue until the job is completed or the team is released.
Payment must be made in the manner and by the date agreed at booking. We may require a deposit to secure the booking, and the balance may be due on completion of the service unless alternative terms have been agreed in writing. Late payment may result in the recovery of reasonable administrative costs and, where lawful, statutory interest. Man With A Van Kensington reserves the right to withhold or suspend services where payment is overdue, where card authorisation fails, or where the customer has previously breached payment obligations.
The customer is responsible for ensuring that payment methods are valid and available. If a third party is paying on behalf of the customer, the customer remains liable for the full amount unless we have agreed otherwise in writing. Any invoice query must be raised promptly and in good faith. Disputed charges relating to items or services clearly requested by the customer will not ordinarily be withheld from payment while the dispute is investigated. All prices are stated exclusive of any taxes unless expressly noted otherwise.
Cancellations, Amendments and No-Shows
The customer may cancel or amend a booking by giving us reasonable notice. A cancellation made well in advance may not incur a charge, but short-notice cancellations may attract a fee to cover reserved vehicle time, crew allocation and preparation costs. If materials, parking arrangements or subcontracted support have already been arranged, those costs may also be charged where they cannot reasonably be recovered. The precise cancellation charge may depend on the notice period and the nature of the booking.
If the customer wishes to change the date, time, volume of goods, addresses or scope of work, we will assess whether the revised booking can still be accommodated. Amendments are subject to availability and may change the price. Where a customer is not ready at the agreed time, or where access is not available, we may charge waiting time or treat the booking as cancelled by the customer if the delay becomes unreasonable. Man With A Van Kensington will not be liable for missed deadlines caused by the customer’s failure to prepare the site or goods properly.
If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, unsafe conditions or circumstances outside our control, we will notify the customer as soon as reasonably possible and, where appropriate, offer an alternative time. Our liability for cancellation will be limited to the refund of any prepaid amount for the affected service, unless a higher level of liability is required by law. We do not accept responsibility for indirect losses arising from a lawful cancellation or amendment. Where a booking is cancelled after work has started, charges will apply for all time and resources already used.
Liability and Damage
We will exercise reasonable care and skill when providing services. However, the customer acknowledges that moving goods involves inherent risks, especially where items are old, poorly assembled, inadequately packed or already damaged. We are not responsible for pre-existing faults, hidden defects, structural weaknesses, loose fittings, or damage caused by improper packing or inaccurate information. Customers are strongly encouraged to notify us of any fragile, valuable or irreplaceable items before the job begins so that appropriate care can be taken.
Our total liability for loss or damage caused by our negligence is limited to the direct loss suffered and, where permitted by law, to the lower of the repair cost, replacement cost or the amount paid for the relevant service. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded under UK law. Any claim for damage must be notified as soon as reasonably practicable and, in any event, within a reasonable time after the service has been completed.
The customer must take reasonable steps to protect floors, walls, doors, lifts, communal areas and any other surfaces that may be affected by access and movement. Where the customer requests that items be moved in circumstances that create a known risk, the customer accepts responsibility for that decision unless the damage is caused by our failure to take reasonable care. We are not liable for loss of earnings, missed appointments, loss of profits, emotional distress or any indirect or consequential loss, except where such exclusion is prohibited by law. Man With A Van Kensington may decline to move items where the risk is excessive.
Waste, Disposal and Regulatory Compliance
Where our service includes the removal, disposal or transport of waste, the customer must ensure that all items are accurately described and lawfully presented for collection. Waste must not include hazardous materials, chemicals, asbestos, clinical waste, pressurised containers, illegal substances, contaminated items or any other prohibited material unless we have expressly agreed and confirmed lawful handling arrangements in advance. If waste is misdescribed or contains restricted materials, we may refuse collection and charge any wasted attendance or return costs.
All waste handling must comply with applicable UK legislation, including duties relating to waste transfer, duty of care and environmental protection. The customer must provide any information reasonably required to establish the nature and origin of the waste. Where a waste transfer note, receipt, or other record is required by law or by the nature of the service, the customer agrees to supply accurate information and to retain copies as appropriate. We may require proof that the waste is from a domestic or commercial source where this affects the legal treatment of the material. Unlawful dumping, fly-tipping or disposal of restricted goods is strictly prohibited.
We may act only as a carrier or intermediary for lawful waste disposal, and not as the producer of the waste unless expressly stated. The customer remains responsible for ensuring that goods or waste handed over to us are legally transferable and safe to handle. If we reasonably suspect that an item or load is unlawful, unsafe or improperly declared, we may decline to move it, isolate it, or report the matter to the appropriate authority where required. Customers must not request any action that would breach environmental, transport or health and safety obligations. 
This applies equally to clearance jobs, disposal support and mixed-load services.
Customer Responsibilities, Insurance and Force Majeure
The customer is responsible for ensuring lawful ownership or authority to move all items handed over for transport. Any claims by third parties arising from ownership disputes, access restrictions or misrepresentation of goods shall be the customer’s responsibility unless caused by our wilful misconduct. The customer should secure valuables, documents, jewellery, cash, passports and irreplaceable items before the service begins. We are not responsible for items that were left unattended, concealed, or handed to us without clear instruction.
Where we maintain insurance or use insured subcontractors, that insurance is subject to its own terms, exclusions and limits. Insurance does not automatically cover items packed by the customer, items of exceptional value, or losses arising from prohibited conduct or undeclared risks. The customer is advised to maintain their own appropriate cover for goods in transit if required. If a claim is made, the customer must cooperate in providing evidence, photographs, receipts and any other reasonable information needed to assess the matter. Man With A Van Kensington may reject claims that are unsupported, late or inconsistent with these terms.
Neither party will be liable for failure or delay caused by events outside reasonable control, including but not limited to extreme weather, fire, flood, accident, road closure, strike, civil disorder, acts of government, utility failure, epidemic, or other force majeure event. In such circumstances, the affected party shall notify the other as soon as reasonably practicable and the obligations under the contract may be suspended for the duration of the event. If the delay becomes excessive, either party may cancel the affected service with no further liability except for amounts already due for work completed. Reasonable efforts will be made to resume service where possible.
General Legal Terms and Governing Law
These Terms and Conditions, together with the booking confirmation and any written amendments, form the entire agreement between the parties for the relevant service. No statement made before booking shall override these terms unless expressly confirmed in writing. If we do not enforce a right or remedy at any time, that does not mean we have waived it. Any variation to these terms must be agreed by authorised representatives of both parties. The customer may not transfer rights or obligations under the contract without our written consent.
If a dispute arises, the parties should first try to resolve it in good faith and with reasonable promptness. If informal resolution is not possible, the matter may be dealt with through the courts having appropriate jurisdiction. These terms are governed by the law of England and Wales, and the parties agree that English courts shall have jurisdiction unless another forum is required by mandatory law. Man With A Van Kensington operates in accordance with applicable UK consumer and commercial law, and nothing in these terms affects statutory rights that cannot be excluded.
By confirming a booking, the customer acknowledges that they have read, understood and accepted these Terms and Conditions. The customer also confirms that they have authority to enter into the agreement and to authorise access to the relevant premises, goods and delivery points. These terms are intended to provide a clear legal framework for a professional moving service while remaining sufficiently broad for routine and specialist transport jobs.