Terms and Conditions

Man With a Van Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Kensington provides man and van and related removal services within Kensington and surrounding areas. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm or company that books and pays for the services.

We, Us, Our means Man With a Van Kensington as the provider of the services.

Services means the man and van, removals, collection, delivery, loading, unloading, and any related services we agree to provide.

Vehicle means any van or other vehicle used by us to deliver the services.

Goods means the items that you ask us to move, transport or handle as part of the services.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, typically within Kensington and the wider London area, as well as to and from other locations in the United Kingdom by prior agreement.

The specific scope of the services, including the locations, dates, times, and any additional labour or equipment, will be set out in our booking confirmation. Any services not expressly agreed in writing are excluded.

3. Booking Process

3.1 Booking Requests

You may request a quotation or place a booking by contacting us and providing accurate details of your requirements, including the collection and delivery addresses, access conditions, dates, times, inventory of items, and any special handling needs.

All quotations are based on the information you provide. If the information is inaccurate or incomplete, we may revise the quote or refuse to proceed with the service.

3.2 Acceptance of Booking

A booking is only confirmed when we have provided a written or verbal confirmation and, where required, received any applicable deposit or prepayment. Until confirmation is given, no contract exists between you and us.

3.3 Customer Responsibilities at Booking

You are responsible for:

Ensuring all details provided are complete and accurate.

Informing us of any restricted access, parking limitations, stairs, lift restrictions, time limits or special risks associated with the collection or delivery locations.

Notifying us of any fragile, high value, or unusually heavy or bulky items that require special handling or extra labour.

4. Prices and Quotations

4.1 Quotations

Our quotations may be given as a fixed price or as an hourly rate, depending on the nature of the services and the details you provide. Quotations are usually valid for a limited period as stated when provided, after which they may be subject to change.

4.2 Basis of Quotation

Unless expressly stated otherwise, quotations are based on:

Normal access to the property, including reasonable walking distances from the vehicle and no unusual access restrictions.

Standard working hours for the agreed date and time.

Reasonable loading and unloading times for the items described.

4.3 Additional Charges

We reserve the right to apply additional charges if:

The actual work differs from the description provided at the time of booking.

There are significant delays caused by factors outside our control, such as waiting for keys, lack of access, or congestion within the property.

There are parking charges, fines, or penalties incurred in connection with the service due to inadequate arrangements or information.

Additional labour, time, distance, or trips are required to complete the move.

5. Payments

5.1 Payment Methods

Payment terms will be stated at the time of booking. We accept various payment methods as advised when you make your booking. We do not accept payment by cheque unless expressly agreed in advance.

5.2 Deposits and Prepayments

We may require a deposit or full prepayment to secure your booking. Any deposit requirement will be communicated to you before confirmation. If you fail to pay the required deposit or prepayment by the requested time, we may cancel the booking without liability.

5.3 Balance of Payment

Unless otherwise agreed, the balance of the charges is due immediately upon completion of the services on the same day. We reserve the right to withhold completion, retain goods in the vehicle, or cease unloading until payment is received in full.

5.4 Late or Non-Payment

If you do not pay the charges when due, we may charge interest on overdue sums at the statutory rate and may take appropriate steps to recover the amount due, including any reasonable costs of collection.

6. Cancellations and Amendments

6.1 Customer Cancellations

If you need to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will normally apply, unless different terms are agreed at the time of booking:

For cancellations with reasonable notice prior to the scheduled start time, any deposit may be refunded or transferred at our discretion.

For cancellations with short notice, we may retain part or all of any deposit or charge a cancellation fee to cover our costs and lost bookings.

For cancellations on the day of the service or where we arrive at the property and are unable to carry out the work for reasons outside our control, we may charge up to the full quoted price.

The exact timeframes and charges for cancellations may vary depending on the size and nature of the job and will be provided to you when booking.

6.2 Changes to Bookings

If you wish to change the date, time, addresses, or scope of work, we will attempt to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

6.3 Cancellations by Us

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, accidents, illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any prepayments, but we will not be liable for any consequential losses.

7. Customer Responsibilities on the Day

On the day of the service, you must:

Ensure that you or a responsible adult is present throughout the collection and delivery to provide access, directions, and instructions.

Ensure that all goods are properly packed, protected, and ready to be moved, unless packing services have been expressly agreed.

Secure and disconnect any appliances, unless we have agreed to undertake this work.

Arrange suitable parking and obtain any necessary permits or authorisations. You are responsible for paying any parking fees or fines arising from inadequate arrangements.

Remove or protect any items affixed to walls, floors, or ceilings that could be damaged during normal movement of goods.

8. Excluded and Restricted Items

We do not carry or store any of the following without prior written agreement:

Hazardous, flammable, explosive, or illegal substances.

Perishable goods or items requiring controlled temperature.

Cash, jewellery, watches, precious metals, or other high value items such as fine art or antiques beyond standard household value.

Livestock, pets, or other animals.

If you include such items without our knowledge, we accept no liability for loss, damage, or deterioration and we may remove or discard them as we deem appropriate.

9. Liability and Limitations

9.1 Our Duty of Care

We will exercise reasonable care and skill in providing the services and handling your goods. However, we do not accept liability for any loss, damage, or delay except as expressly set out in these Terms and Conditions.

9.2 Loss or Damage to Goods

We are not liable for loss or damage to goods arising from:

Inadequate or improper packing by you or a third party.

Normal wear and tear, scratching, scuffing, or minor marks that may occur despite reasonable handling.

Fragile items not suitably protected or not declared to us.

Items that are already damaged or in poor condition.

Electrical or mechanical faults in appliances or equipment, unless evidence shows damage was caused by our negligence.

9.3 Maximum Liability

Our total liability for loss or damage, whether arising in contract, tort or otherwise, shall not exceed a reasonable value of the affected items or an amount otherwise agreed in writing prior to the move. You are responsible for arranging additional insurance if required for high value goods.

9.4 Indirect or Consequential Loss

We are not liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or costs arising from delay, missed appointments, or failure to complete a move on a particular date or time.

9.5 Access and Property Damage

Where we are asked to move items that are large, heavy, or difficult to manoeuvre, and you request that we proceed despite potential risk to floors, walls, or fixtures, we will not be liable for damage to the property if we have warned you of the risk and you have agreed for us to proceed.

10. Claims and Complaints

Any loss or damage that you believe has occurred during the move must be reported to us as soon as reasonably practicable and no later than a reasonable period after completion of the services. You must provide details, photographs, and any supporting evidence to assist in our investigation.

We will review all complaints fairly and seek to resolve them promptly. Failure to notify us within a reasonable period may affect our ability to investigate and may limit or exclude any liability on our part.

11. Waste and Disposal Regulations

11.1 Waste Removal

We are not a licensed waste carrier for general rubbish removal unless expressly stated. We will only remove items that you own and that are lawful to transport. If you require disposal of unwanted items, this must be agreed in advance and may be subject to additional charges.

11.2 Prohibited Waste

We will not transport or dispose of controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, medical waste, or fly-tipped materials. You are responsible for ensuring that any items presented for removal do not fall into these categories.

11.3 Compliance with Law

We will comply with applicable waste and environmental regulations where we undertake disposal of items. Where we agree to take items for disposal, we will use appropriate waste and recycling facilities. You agree not to request or encourage any activity that would breach UK waste or environmental legislation.

12. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive and complete the services at the agreed times. However, times are estimates only and not guaranteed. We are not liable for delays caused by traffic, roadworks, weather conditions, vehicle breakdown, or other circumstances beyond our reasonable control.

If an event beyond our control makes it impossible or unsafe to continue the service, we may suspend, postpone, or cancel the service. We will inform you as soon as reasonably practicable and seek an alternative arrangement where possible.

13. Subcontracting

We may use employees, contractors or subcontractors to perform all or part of the services. Our obligations to you remain the same and we will be responsible for the actions of any subcontractors we engage to the same extent as if we had performed the services ourselves.

14. Privacy and Data

We only collect and use your personal information as necessary to provide our services, manage bookings, process payments, and meet our legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties.

We may retain booking records, invoices, and related information for a reasonable period for accounting, insurance, and legal purposes.

15. Termination

We may terminate the contract immediately if you materially breach these Terms and Conditions, including non-payment, abusive or unsafe behaviour, or if we reasonably believe that continuing the service would pose a risk to our staff, vehicles, or third parties. In such cases, we may retain any payments made and may seek additional payment for work already carried out.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

Any waiver of a right under these Terms and Conditions must be in writing. Failure or delay by us in exercising any right or remedy will not constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.